ABOUT VECTOR SECURITY
Vector Security has provided intelligent security solutions for more than 50 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, commercial and multisite customers. Vector Security assists with security consultations, installation, monitoring and service. It has nearly 400,000 customers.
Compare our top 6 home security system picks
ADT
Our pick for: Traditional systems
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $155.98 to $1,109.60
Vivint
Our pick for: Custom installation
Monitoring: Required
DIY installation available: No
Starting equipment costs: $599.99
SimpliSafe
Our pick for: Self-monitoring
Monitoring: Optional
DIY installation available: Yes
Starting equipment costs: $1.0 million
Our pick for: Value
Monitoring: Optional
DIY installation available: Yes
Starting equipment costs: $155.98 to $1,109.60
Frontpoint
Our pick for: Tech support
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $402.96 to $790.91
Vector Security
Our pick for: Smart-home automation
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $46 to $64 per month
Our editor’s take on Vector Security
We recommend Vector Security for its smart-home automation, strong warranty and relocation services. It also has a solid lineup of equipment, including indoor and outdoor cameras. The biggest drawback is perhaps the cancellation policy, which could be more lenient; however, as a whole, we like Vector’s home alarm systems.
As with any service provider, individual experiences may vary and it is important to thoroughly research and evaluate the provider’s reputation and customer service before making a decision.
How customers rated Vector
Vector Security is positively rated by verified customers overall. We’ve seen its star rating consistently improve over the past 12 months.
Positive reviews most frequently praise the company’s service technicians, installation and setup. However, some reviewers are unhappy with the customer service (more so in the last year than in previous years) and contracts.
How satisfied are reviewers with Vector Security?
| Star rating | High satisfaction | Neutral | Low satisfaction |
|---|---|---|---|
| 4.4 / 5 | 472 (85%) | 9 (2%) | 72 (13%) |
Our analysis of the reviews shows the following trends:
- Reviewers mention service technicians most often and almost always talk positively about them.
- Sentiment around installation and setup has improved over the last year.
- Vector’s cameras have been mentioned less frequently compared to previous years.
- Customer service has more negative mentions this past year vs. previous years.
- Reviews about contracts are almost always negative.
- Customers rarely mention smart devices.
- The star rating for Vector has consistently improved over the past 12 months.
- 2,400 people found our reviews of Vector Security helpful.
Service technicians: Excellent
Many customers have reported that the technicians are knowledgeable, professional and thorough in their installations and repairs. However, some customers have reported issues with scheduling appointments or difficulty reaching the customer service department.
Customer Service: Fair
Vector Security reviews on our site show mixed feedback on customer service interactions. Some describe positive experiences, with representatives being helpful and responsive to their needs. However, others seem frustrated with long wait times on the phone, unresponsive or unhelpful representatives, and difficulty resolving issues.
Installation and setup: Good
Some customers praise the company for their professional and efficient installation, as well as their user-friendly technology. However, some customers report issues with installation delays, confusing instructions and faulty equipment.
Additional Vector Security equipment
To learn more about the equipment pricing, it’s best to contact Vector for a quote.
 Indoor Video Camera V522IR |  Stream Video Recorder |  Audio-Video Security Camera |
To see how equipment compares: Vector Security vs. Guardian Protection, Ring vs. Vector Security, Vector Security vs. Frontpoint and Vivint vs. Vector Security.
