ABOUT ADT
ADT provides home security and alarm systems with devices like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed and DIY installation systems available with modern equipment for intrusion detection, video monitoring and smart-home automation.
Compare our top 6 home security system picks
ADT
Our pick for: Traditional systems
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $155.98 to $1,109.60
Vivint
Our pick for: Custom installation
Monitoring: Required
DIY installation available: No
Starting equipment costs: $599.99
SimpliSafe
Our pick for: Self-monitoring
Monitoring: Optional
DIY installation available: Yes
Starting equipment costs: $1.0 million
Our pick for: Value
Monitoring: Optional
DIY installation available: Yes
Starting equipment costs: $155.98 to $1,109.60
Frontpoint
Our pick for: Tech support
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $402.96 to $790.91
Vector Security
Our pick for: Smart-home automation
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $46 to $64 per month
Our editor’s take on ADT
ADT’s plans are ideal for homeowners and others looking for a professionally installed and monitored home alarm system. The company requires longer commitments than some DIY competitors and doesn’t have a month-to-month option, but its variety of products and financing plans make it a strong candidate for anyone who doesn’t mind the contract length.
How customers rated ADT
ADT is an established home security company that offers a range of security solutions for residential and small business properties. Based on reviews from ConsumerAffairs, it appears that customer service is the most common topic mentioned by reviewers, with about two-thirds of those reviews being negative.
Reviewers note that product reliability has improved over the past year when compared to previous years, however, and the products have remained consistently easy to use. Reviewers rarely mention issues with shipping or delivery, and the star rating for ADT has remained fairly consistent.
How satisfied are reviewers with ADT?
| Star rating | High satisfaction | Neutral | Low satisfaction |
|---|---|---|---|
| 4.2 / 5 | 411 (76%) | 25 (5%) | 100 (19%) |
Overall, 18,771 people have found the reviews for ADT on ConsumerAffairs helpful.
Our analysis of the reviews on our site surfaced the following trends:
- Customer service is the most mentioned topic by reviewers, with about two-thirds of people leaving reviews on ConsumerAffairs having negative experiences.
- ADT’s product reliability has improved over the past year when compared to previous years.
- Reviews left on our site indicate that service technicians have gotten worse over the past three years.
- ADT’s products have stayed consistently easy to use.
- The company’s star rating has remained fairly consistent.
- Customers rarely mention shipping or delivery.
Customer service: Fair
ADT has received mixed feedback from reviewers on ConsumerAffairs regarding their customer service interactions. While some customers have reported positive experiences with helpful and knowledgeable representatives, others have expressed frustration with long wait times, unresponsive customer service, and difficulty canceling their service.
Ease of use: Excellent
Reviewers on ConsumerAffairs have generally given ADT’s security systems positive feedback for their ease of use. Many customers have reported that the installation process was straightforward and that the system is easy to navigate and operate.
Some customers have reported technical difficulties with the system, though, including false alarms and difficulties connecting to the mobile app. As with any technology product, individual experiences vary. It’s crucial to thoroughly research and assess the system’s capabilities before purchase.
Product reliability: Good
Many customers have reported that the system works as expected and provides reliable security, but a few reviewers have expressed frustration with technical issues such as false alarms or malfunctioning equipment.
