ABOUT SIMPLISAFE
SimpliSafe designs wireless home security systems that are easy to install with no drilling or tools. With a wide array of sensors and security cameras, SimpliSafe offers all-encompassing protection plus integrated apps that make system control possible from anywhere. It provides seamless 24/7 alarm monitoring without the long-term contracts and sky-high prices of traditional home security companies.
Compare our top 6 home security system picks
ADT
Our pick for: Traditional systems
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $155.98 to $1,109.60
Vivint
Our pick for: Custom installation
Monitoring: Required
DIY installation available: No
Starting equipment costs: $599.99
SimpliSafe
Our pick for: Self-monitoring
Monitoring: Optional
DIY installation available: Yes
Starting equipment costs: $1.0 million
Our pick for: Value
Monitoring: Optional
DIY installation available: Yes
Starting equipment costs: $155.98 to $1,109.60
Frontpoint
Our pick for: Tech support
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $402.96 to $790.91
Vector Security
Our pick for: Smart-home automation
Monitoring: Required
DIY installation available: Yes
Starting equipment costs: $46 to $64 per month
How customers rated SimpliSafe
SimpliSafe offers customized options for home security with professional monitoring or self-monitoring options. Customers who left reviews on ConsumersApproach have noted positive experiences with the company’s installation and setup experiences, but tend to leave negative feedback on the company’s customer service and alarm monitoring.
Our analysis of the reviews here on ConsumersApproach surfaced the following trends.
- Customer Service is the most mentioned by reviewers and is mostly negative.
- Alarm monitoring has been mostly negative.
- Installation and setup experiences have been mostly positive.
- Product reliability has been almost exclusively tied with a negative experience.
- Customers rarely mention ease of use.
- Reviewers tend to have poor experiences with service calls.
- 5,781 people have found the reviews for SimpliSafe on ConsumersApproach helpful.
How satisfied are reviewers with SimpliSafe?
| Star rating | High satisfaction | Neutral | Low satisfaction |
|---|---|---|---|
| 3.8 / 5 | 86 (22%) | 16 (4%) | 289 (74%) |
Customer service: Fair
SimpliSafe has received mixed reviews regarding customer service on our site, with some reviewers saying the customer support team is helpful and responsive while others criticized it for being unresponsive and difficult to reach.
Installation and setup: Excellent
SimpliSafe’s pro and DIY installation and setup process has received mostly positive reviews on our site. Many customers have reported that the process is straightforward and easy to follow without any professional assistance. Some customers have reported issues with the setup process, however, including difficulties with connecting the devices to the base station or with the mobile app.
Service technicians: Good
While many customers have been satisfied with SimpliSafe’s service technicians, some customers who left reviews on our site have experienced issues when seeking assistance with their systems.
SimpliSafe cost
Getting started with SimpliSafe requires purchasing the equipment. The company doesn’t have direct financing, but it does partner with affirm for those who don’t want to pay the full equipment price upfront. The company’s equipment packages range from $159.22 to $699, but you can also build your own system customized to your needs.
The professional monitoring plan costs $29.99 a month, while the self-monitoring option runs $9.99 a month.
SimpliSafe equipment
SimpliSafe offers seven different starting equipment packages, all of which can be customized.
The company offers a 60-day trial period and a hardware warranty for the life of your subscription. You can install the equipment yourself or choose professional setup, which starts at $99.
- The Beacon ($699): The Beacon includes a base station, a keypad, four entry sensors, two motion sensors and two wireless outdoor cameras.
- The Haven ($509.86): This package includes a base station, a keypad, four entry sensors, two motion sensors, a panic button, a temperature sensor, a water sensor, a key fob, a wireless siren and a smoke detector.
- The Lighthouse ($464.93): The Lighthouse package includes a base station, a keypad, three entry sensors, a motion sensor and a wireless outdoor camera.
- The Knox ($469.87): This equipment package was designed for large homes and has extra entry and motion sensors. It comes with a base station, a keypad, six entry sensors, two motion sensors, a key fob, a wireless siren and a smoke detector.
- The Hearth ($394.91): The Hearth comes with a base station, a keypad, three entry sensors, a motion sensor, a key fob, a wireless siren and a smoke detector.
- The Essentials ($274.95): The Essentials package includes a base station, a keypad, an entry sensor, a motion sensor and an indoor camera.
- The Foundation ($159.22): The Foundation is a good choice for small homes and apartments. It includes a base station, a keypad, an entry sensor and a motion sensor.
The company also lets you build your own custom system by starting with a base station and keypad and adding equipment such as entry sensors, motion sensor, cameras, smoke detectors and key fobs.
SimpliSafe monitoring plans
SimpliSafe lets you choose professional monitoring or self monitoring for your system. The professional monitoring plan costs $27.99 a month and includes:
- 24/7 police, fire and medical dispatch
- Unlimited camera recording
- Video verification of intruders
- 24/7 flood and extreme temperature monitoring
- Subscription lifetime warranty on equipment
The self-monitoring plan costs $9.99 a month and comes with unlimited camera recording and a one-year equipment warranty.
